If you wish to cancel your web hotel with us, you must submit a cancellation to us. You do this by logging into our customer area and then navigating to Products > My Products > Manage product > Cancellation.
You have the option of choosing to cancel with immediate effect or at the end of the paid period.
If you choose immediate cancellation, the cancellation will take effect within 24 hours.
If you choose to cancel at the end of the current period, the cancellation will take effect on the last day of the period you have already paid for.
Upon cancellation, any outstanding invoices for renewal of the product will be automatically cancelled.
If you no longer wish to renew a domain with us, go to the Domains -> My domains menu in the customer area. Here you can see an overview of your domains. Click on Manage domain for the domain you do not want to renew, after which you can deactivate the renewal of your domain under Autorenew. This means that we will not send you any renewal bills for your domain and it will therefore automatically expire.
Despite domain renewal being disabled, we will still send domain expiration reminders in the event that Auto-Renewal was turned off by mistake.
